How to return a product
You can return your item within 14 days of receipt without giving a reason.
Attention: Exceptions for yard goods. More details below under “ Waiver of right of withdrawal for goods sold by the meter (fabrics, fabrics and foils) ”.
To return a product, please first contact our customer service, stating which item it is from your order. We will immediately send you all further information about the return.
Please do not send any goods back to us without first contacting our customer service!
Please send the product back to us together with all accessories that you received as part of your order. After receipt of the goods we check them. Returns will only be reimbursed if they reach us in perfect and unused condition.
Who bears the return costs?
For returns via DHL we charge a flat rate of 5 €. If you want to return a product, please write to our customer service in advance: firstname.lastname@example.org . We will send you a return slip and deduct the flat rate of 5 € directly from your credit note after receipt of the goods. Refunds will be made using the payment method you used to place the order.
In the case of a return by post or from abroad, you bear the costs of the return yourself. In this case, no return flat rate is charged.
As is usual with cuts, there is no right of withdrawal. The ordered quantity is unrolled from the roll of fabric and cut off according to the number of linear meters. A resale of cut off rolls is no longer possible. For this reason, we ask that you request a sample from us in advance if you are unsure.
With the order you waive the statutory right of withdrawal.
As mentioned in the respective product description, shielding fabrics / fabrics discolour over time due to corrosion. It is also possible that fabrics and fabrics already have stains at the factory. In addition, there may be small imperfections (e.g. a thread knotting point). These are not grounds for complaint.